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Visa, MasterCard, American Express, Visa Electron, Visa Delta, Switch, Maestro, Solo accepted here, using secure PayPal technology.
How do I order items?

This site uses a shopping basket system - simply click on the 'Add to basket' link for each item you want to order then click on Checkout when you're order to submit your payment and delivery details.

The payment process is handled by Paypal and is therefore instant and secure. Once you have completed the transaction you will receive a confirmation e-mail and you will be returned to a redblob.co.uk confirmation page.

You do not need to be a registered Paypal user to make payment through this system.

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What payment methods are accepted?

Credit/debit card
Hit the Pay button on the checkout page then follow the instructions. You can then pay by MasterCard, Visa, Visa Delta, Visa Electron, Switch/Maestro, Solo, American Express and some Diners Club cards. This is all done securely via Paypal.

Cheque/money order/postal order
Select the 'Cheque/money order/postal order' payment option on the checkout page and then follow the instructions. Please note that these must be drawn in UK currency (GBP) only and should be made payable to 'T Driver'. Include a print-out of the checkout page with your payment, which should be sent to redblob.co.uk, 27 Albemarle Road, Taunton, TA1 1BB (UK).

Cash
Select the 'Cash' payment option on the checkout page and then follow the instructions. The exchange rate will be calculated for you. Only UK pounds, Euros and US dollars are accepted. Where possible please send notes not coins as this is safer. Please send cash in a well concealed envelope/package. For your own safety we recommend you use registered post - redblob.co.uk is not responsible for non-arrival of cash payment.

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When will my order arrive?

Normal delivery times are approximately 2-3 days (UK), 4-7 days (Europe), 5-12 days (rest of world). If you are paying by UK cheque, please allow upto 14 days for clearance and delivery.

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If I place an order will I be put on a mailing list?

No, not unless you want to receive occasional special discounts - redblob.co.uk is strictly against spam. You will be offered the option of joining the redblob.co.uk mailing list when you receive your confirmation e-mail, and then you will only be added if you respond.

If you decide to join, you will be sent occasional e-mails to notify you of special discount offers and news. In this case, your details are stored securely and never passed on to any third party and you can unsubscribe at any time by e-mailing us.

For more information about our privacy policy please see our Contact us page.

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How much is postage/shipping?

We try to keep our postage and packing (shipping and handling) rates as competitive as possible. All items are despatched well packaged. Overseas rates quoted below are for Air Mail.

During the checkout process the rate for your order will be calculated automatically according to destination. The rates currently used are:

UK
7"/CD/DVD/MC = £1.20 for first item, then £0.50 each
10"/12"/LP/Video = £3.00 for first item, then £1.40 each

Europe
7"/CD/DVD/MC = £2.00 for first item, then £0.80 each
10"/12"/LP/Video = £4.50 for first item, then £1.50 each

Zone 1
7"/CD/DVD/MC = £3.00 for first item, then £1.20 each
10"/12"/LP/Video = £6.00 for first item, then £2.00 each

Zone 2
7"/CD/DVD/MC = £4.00 for first item, then £1.60 each
10"/12"/LP/Video = £7.00 for first item, then £2.50 each

Zones:

Other items such as double albums, double singles, books, memorabilia and box sets are calculated separately depending on size and weight. If you would like a quote for postage and packing before placing an order, please e-mail us at info@redblob.co.uk.

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Are the records and CDs new or second-hand?

Both, although mostly second-hand, used, pre-loved. That doesn't mean that the second-hand records and CDs are scratched or in bad consition. Every item listed is carefully condition graded (see next question) and priced accordingly.

In our conditon gradings we use EX for excellent, new and mint. Basically anything in this grading category should be near perfect, if not new/unplayed.

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What condition are the records and CDs?

Every item is given a condition grading which is done by hand/eye/ear on an individual item by item basis. We use the following standard grading system:
  • EX - Excellent (including Mint and New)*
    No deterioration in sound quality or packaging, near perfect overall.
  • VG - Very Good
    Some surface scratches/marks but plays well, no excessive wear and tear.
  • G - Good
    Sound quality has deteriorated noticably with scratches, packaging scuffed/torn/folded.
  • P - Poor
    Playable but with bad sound quality, packaging has excessive folds, tears, stains etc.
* Although many of our items are in fact new we still grade these as new doesn't always mean mint (but most do end up being 'EX').

Items are graded sleeve/packaging then disc/media. For example, 'VG/EX' means the packaging is very good and the disc is excellent. 'EX/VG/G' would be used for a double album where the packaging is excellent, disc 1 is very good and disc 2 is good.

-/EX means the item has plain or no packaging (for example a record with a plain sleeve or a CD with a plain case and no inserts) - this packaging is not graded as it is replaceable. We can also supply replacement CD cases etc - send enquiries to info@redblob.co.uk.

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Is there a guarantee?

Yes, everything is guaranteed. We do not knowingly sell records that jump or CDs that skip.

If you are not 100% satisfied with the listed condition of your purchase or if your purchase is faulty, you can return it to us within 14 days and we will refund the original cost (including postage and packing), issue a credit note or change it for something of equal value.

Distance Selling
You have the right to cancel your order (for any reason) within 7 days of receiving the goods. To exercise this option, you must inform us in writing (letter or e-mail) within 7 days of receipt of order. If not faulty, goods must be returned in the same condition and packaging in which they were sent out and with any seals still intact. If you use this option to cancel for non-faulty items, you will be responsible for the postage costs incurred returning the item.

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What do your abbreviations mean?

You may come across the following abbreviations in our listings:

Bk book/tour programme/sheet music
cat no catalogue number
CD compact disc
CDROM multimedia computer CD (video as well as audio)
dbl double
DMM Direct Metal Mastered
DVD digital versatile disc (Region 2 unless otherwise stated)
EP extended play single, normally consisting of two or more tracks
feat featuring
g/f gatefold (sleeve)
g/fold gatefold (sleeve)
inc including
inner printed inner sleeve
LP long player or vinyl album
ltd ed limited edition
mag magazine
min minutes
no'd numbered
ps picture sleeve*
pstr poster
quad quadrophonic
repro reproduction/reprint
slv sleeve
stkd stickered
T/S t-shirt
toc tear on cover
tol tear on label
trk track/tracks
Vid video (VHS PAL unless otherwise stated)
w/ with
w/l white label
woc writing on cover
wol writing on label

* Please note that all 12" singles have picture sleeves unless otherwise stated - 'ps' is only when describing 7" singles.

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What is all this record collecting jargon?

To help you understand our listings, and for your reference, here are explanations of some commonly used terms in music collecting:

box set multi-LP or CD set in presentation box
catalogue number identifying number on sleeve/disc
company sleeve record sleeve featuring record company logo
compilation collection of songs from various sources
cue sheet printed supplement included with radio/interview albums
deleted no longer commercially available, ie out-of-print
demo demonstration disc pressed for reviewers/radio stations etc
die-cut sleeve sleeve with pattern or circular hole cut on one or both sides
digipak patented name for fold-out card CD sleeve with plastic inner tray
double-pack two records packaged together as one release
envelope sleeve/ps thick card sleeve with envelope-style flap opening
flexidisc soft plastic (flexible) record
gatefold sleeve record cover that opens out like a book
hidden track unlisted bonus track at the end of a CD, normally 'hidden' after a period of silence
import a disc manufactured abroad and sold in the UK
inner sleeve printed protective sleeve for disc inside main cover
insert bonus item of packaging, eg postcard, info sheet
jewel case clear plastic CD case
jukebox single disc pressed specifically for use in jukeboxes
laminated sleeve sleeve with high gloss, shiny finish
limited edition a release pressed in a set, limited quantity
lyric sheet paper or card insert featuring songwords
matrix number unique number/letter code etched into record run-out groove
megamix medley of different songs mixed together into one track normally for DJ use
memorabilia collectors items such as clothing, printed matter, toys etc
mispress(ing) disc pressed with incorrect music, label info or design
mono/stereo/quadrophonic music recorded for playback through one/two/four channels
one-sided record with music on one side only
picture disc record with a picture/design sealed within playable clear vinyl
picture sleeve sleeve with a printed picture/design
poster sleeve picture sleeve that folds out into a poster
promo non-commercial version manufactured for promotional use by DJs, reviewers, stores etc
reissue re-release of a recording
run-out groove continuous groove at end of record
sampler compilation release showcasing an artist, label, genre etc
sealed shrinkwrapped in cellophane (unopened)
shaped disc non-circular release, normally shaped picture disc
test pressing non-commercial pressing made by manufacture for quality control
tri-centre triangular push-out centre piece on a 7" single (mainly pre-1960s releases)
vinyl material from which records are made (also 'plastic', 'wax' etc)
warped record misshapen by heat
white label type of demo, promo or test pressing with plain white labels
withdrawn release removed from sale by record company

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Do you sell bootlegs?

No. Although often collectable these are illegal and non-official releases so redblob.co.uk does not knowingly offer these for sale. The same applies to pirate copies and counterfeits.

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I have a technical problem with the website - can you help?

Maybe. If there is a bug we can fix it. If it is a problem at your end (eg browser or computer issue, or user error) then maybe not but we will offer all the advice we can to help you to use this site as intended.

Disclaimer
This site is provided as a shopping resource by redblob.co.uk. The site is provided on an 'as is' basis. redblob.co.uk will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.

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Does this website meet accessibility standards?

The site was designed by design@redblob.co.uk and has been developed with WAI Level II accessibility and general usability in mind, using current CSS and XHTML standards. If you experience any problems using the site please let us know - feedback is always welcomed.

Our full catalogue is available for on the download page and on request it can also be e-mailed as a Word, Excel or plain text file if required. Just ask.

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I like your website - will you make one for me?

Maybe. For web design and development quotes e-mail us at design@redblob.co.uk. Feedback is always welcomed.

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